Find and select the item your are interested in purchasing. For hairpiece and wig items, please select a color from the scroll down color section, and then choose the quantity you desire. Now click the “buy button and the item will then appear in your shopping cart. You can change or delete your selection at any time by viewing your shopping cart. At this point you are free to continue shopping or checkout. When you are finished shopping, press “checkout” and complete the customer information page. Then choose your preferred shipping method. Review your final costs and then proceed to make a payment. Upon completion, press “send order” and you are finished. You will receive your order confirmation via e-mail.
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2. How do I place an order by phone or e-mail?
To place a phone order, please call our order desk at: (818) 841-3600 and have your style and color selections ready along with your shipping and credit card information.
To place an e-mail order, please e-mail our sales staff at: sales@trendywigs.com&Subject=Sales%20Inquiry and send us your style and color selection along with your contact, shipping and credit card information or await for a reply from our sales staff.
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3. How do I know if a product is available?
TrendyWigs.com stocks a huge inventory of over 50,000 items in our warehouse so that we can offer same-day shipping for our customers. However, at busier times of the year, our more popular styles or colors my run out. We will inform you of any item that is out of stock the same-day so that you may change your selection. We do receive shipments every day of the week so your item may be out of stock for only a few days.
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4. Do you mail print catalogs?
Sorry but TrendyWigs.com does not offer print catalogs because our styles are always changing and we believe the most efficient method to view our products and receive product information is online.
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5. What methods of payment and which credit cards do you accept?
TrendyWigs.com accepts Visa & MasterCard. We also accept cashier’s checks and money orders made payable to “JY Enterprises”.
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6. Do you offer discreet billing?
Yes, your credit card statement will show our charge as “JY Enterprises”.
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7. Do you offer secure online ordering?
Yes, we offer fully encrypted credit card purchases on our secure servers.
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8. Will I be taxed on my purchases?
A tax may be charged depending on your ship-to address. All orders within the United States, excluding California are tax-free. Retail orders within California will be charged the state sales tax. Wholesale orders are exempt from sales tax with a valid California resale license number.
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9. Can I change or cancel my order that has already been processed?
You may change or cancel your order at any time unless your order has already been shipped.
To cancel an order, you must contact us at: (818) 841-3600 or e-mail us at: mailto:customerservice@trendywigs.com&Subject=Customer%20Service%20-%20Cancel%20an%20Order. The sales representative will inform you if your order has shipped or not, if it has not shipped, you may change or cancel the order. Please make a note of the sales representative you contacted and date you made the cancellation. Changes or cancellation not following this procedure will not be processed or accepted.
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10. How do I use my credit voucher?
Please contact the customer service staff at: mailto:customerservice@trendywigs.com&Subject=Customer%20Service%20Inquiry for instructions on how to use your credit voucher.
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- What are my shipping options?
- When will my order be shipped?
- When can I expect my order to be delivered?
- Do you have discreet shipping and packaging?
- What if my order is missing or damaged?
1. What are my shipping options?
Depending on your needs, TrendyWigs.com offers UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select and UPS International shipping. Please view our shipping policy page for the rates and terms.
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3. When will my order be shipped?
To insure the quickest delivery times available online, we offer same-day shipping for items currently in stock. Please view our shipping policy page for terms and conditions.
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4. When can I expect my order to be delivered?
For air shipment orders:
Next Day Air – Following business day
2nd Day Air – 2 business days
3 Day Select – 3 business days
International – 3-5 business days depending on location and Customs
For ground orders:
Please click here for a map of estimated delivery times for your area.
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5. Do you have discreet shipping and packaging?
Yes, your order will arrive in a plain brown cardboard box with the return address under “JY Enterprises”. There will be no mention of the word wig anywhere on the package.
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6. What if my order is missing or damaged?
If your package arrives damaged, you may refuse the delivery at no cost to you. If an item is missing or damaged, please contact us immediately.
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1. What is your return policy?
2. How do I return an item(s) I am unsatisfied with?
3. Where do I send the return item(s)?
1. What is your return policy?
An item may be returned for an exchange or credit only. Sorry, but absolutely NO REFUNDS. Your request for return must be received by our customer service department within 3 days of your receipt of the item.
Please view our return/exchange policy page for complete details.
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2. How do I return an item(s) I am unsatisfied with?
Simply pack the item(s) into a sturdy cardboard box and mail it back to us with a copy of your invoice, an explanation, your contact information and all original packing materials. Please write the return authorization code on the outside of the box.
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3. Where do I send the return item(s)?
Send all return items for exchange or credit to:
TrendyWigs.com
P.O. Box 3302
Burbank, CA 91508
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Wig Care
- How often to I clean my wig or hairpiece?
- How do I clean my wig or hairpiece?
- Can I use hairspray on my wig or hairpiece?
- What type of styling tools can I use on my wig or hairpiece?
- How do I put on and wear my wig or hairpiece?
- How do I store my wig or hairpiece?
- Can I cut and style my wig or hairpiece?
- Can I color my wig or hairpiece?
- How do I know if a wig is the right size for me?
- Do the wigs look natural?
- What is a monofilament wig?
- How can I match or find the right wig or hairpiece color for me?
- Do you have someone who can help with choosing a wig or hairpiece?
1. How often to I clean my wig or hairpiece?
This depends on the amount time you wear your wig. If you wear your wig everyday, treat it like a part of your clothing and wash it as needed, typically once every 10-12 days. However, individual factors may deem it necessary to wash more often (i.e. heavy hairspray use, environment, climate etc.). The best judge of when it needs to be cleaned is you.
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2. How do I clean my wig or hairpiece?
For complete care instructions for your synthetic and human hair wigs and hairpieces, please see our wig care page.
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3. Can I use hairspray on my wig or hairpiece?
Yes, any over-the-counter water soluble hairspray is fine for your wig or hairpiece.
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4. What type of styling tools can I use on my wig or hairpiece?
The only types of styling tools that are approved for wig use are rollers, cool air hair dryers or brushes. Absolutely no heat can be used on synthetic wigs; this means no curling irons, hot hair dryers or straighteners. Heat will damage the synthetic fibers. Human Hair wigs can be styled with heat.
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5. How do I put on and wear my wig or hairpiece?
Remove all packaging materials and protective hair net. Give the wig a good shake to allow the wig style set itself.
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If you have short/medium hair:
Brush your hair back from your face and behind your ears, then place the front of the wig slightly in front of your hair line and pull down from the back and secure your fit. Bobby pins work great behind the ear.
If you have long hair:
Pull back your hair and pin it up, evenly distributing your hair so as to avoid any bumps. Place the front of the wig in front of your hair line and pull on the back to secure your fit. For long hair customers, a wig cap is the best way to ensure a natural look fit.
Never place your ears under the wig cap or the wig itself.
Tuck any loose hairs at the front, sides and nape.
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6. How do I store my wig or hairpiece?
Your wig comes with a polybag, you can lay the wig flat and place it in the bag or you can purchase a styrofoam or mannequin head.
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7. Can I cut and style my wig or hairpiece?
Yes, you can cut the hair and style your wig but remember, the hair does not grow back. It is recommended that you consult your local wig/hair stylist. To restyle your wig, wide-spaced brushes and hair picks are recommended. For long length wigs, grab the hair at mid-length and brush gently down to the ends and then gradually work your way up to avoid tangles and damaging the hair fiber. For curly styles, never brush the wig or hairpiece. Use your fingers and shake to gently loosen or tighten the curls.
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8. Can I color my wig or hairpiece?
Synthetic wigs cannot be colored, human hair wigs may. Again, is it recommended that you consult your local wig/hair stylist.
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9. How do I know if a wig is the right size for me?
All of the wigs sold at TrendyWigs.com have adjustable stretch caps. The cap size is of an average size and is made to fit most sizes. For best results, use a wig cap.
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10. Do the wigs look natural?
Yes, the wigs are very natural looking. The fiber, feel and movement are very realistic. Wigs with bangs are more natural looking than without but wigs without bangs allow you to integrate your own natural hair for that very natural and real look.
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11. What is a monofilament wig?
Monofilament refers to the cap design. They offer the most realistic scalp and hairline appearance. The have a hand-tied top combined the soft and supple monofilament top for the ultimate comfort, quality and naturalness.
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12. How can I match or find the right wig or hairpiece color for me?
We have a color chart available online. We also offer color rings for sale so that you may see the actual color since computer screens can alter the actual color and may not be a 100% correct reproduction of the actual color. For any further questions, please contact the sales office.
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13. Do you have someone who can help with choosing a wig or hairpiece?
Yes, please contact the sales staff at: sales@trendywigs.com
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